sites down!!!!!!!!!

Tue, 09/16/2008 - 07:15 — sahel

Hi again
Here is the second issue that ix web hosting's livechat handled for my friend:

My friend- all my sites has been down for several hours! All my customers are groaning on me!
They and I get this error steadily and frequently:
Network Error (tcp_error)
A communication error occurred: "Operation timed out"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.
For assistance, contact your network support team.

OR:
Connection to server ******.com failed (The server is not responding.)
OR:
The server at ******.com is taking too long to respond.

ix web hosting - Dear ******,
Thank you for contacting our technical support team.

Let me express the most sincere apologies regarding to the issue you were facing. Unfortunately, I was unable to reproduce it from our side now. I have checked all the server logs for the last time and did not detect any notices about malfunction on the server side. Could you please recheck server performance from your end and let us know if you need any other assistance. Thank you for your cooperation.

Should you have any further questions or problems, please feel free to contact us anytime, we are available 24/7.

My friend - i confide the error occur from your side! just my domain in this host plan with together are down , for example i can access to all internet sites except ****** .com, ******.info , *******.com that hosted in this ACC,
I monitor and reporting time that sites have been down, to your live chat and here.

ixwebhosting - Dear *******,

I honestly apologize for inconveniences caused to you. Our system administration team has identified and fixed performance problem on your server. Service is being monitored to prevent further occurrences of this issue. Kindly please recheck your sites performance once again, and if you continue to receive errors, we kindly request you to notify us immediately through the phone or LiveChat when you notice such issues, so we will be able to track the problem immediately, investigate and fix it at spot if it's from our end.
Thank you for patience and understanding.

Should you have any further questions, feel free co contact us at anytime, we are available

My friend - Thank you
I have no more error by now, if I have problem again, I will tell you through this ticket.